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When you read this document, you are requested to understand that:
"We", "our", "ourselves" and "us" means BlueAir Transport Aerian.
"You", "yours" and "yourself" mean any person, except for the members of the crew,
carried or to be carried by plane, who is in possession of an Electronic Ticket. (See, also,
the definition of "Passenger").
"JOR", „0B” represent the code for identifying the company.
"Flight segment "- represents one trip, on a single route, departure or/and arrival(for example Bucharest-Rome).
„Itinerary” – means the electronic ticket bought for a passenger (contains a one way or the round trip ticket)
"AUTHORIZED AGENT" means a sales agent appointed by us to represent our company
for the sale of our air transport services.
"BAGGAGE" means
clothing and other personal belongings which the passenger may need during the travel. Unless
otherwise provided, this term shall include both carry-on and checked-in baggage.
"CHECKED-IN BAGGAGE" is the baggage of which the company takes custody from the hand-over
to the final destination and for which a Baggage Identification Tag was issued. The checked-in baggage includes any
object which was weighted, labelled and stowed in the aircraft hold.
"BAGGAGE IDENTIFICATION TAG" is a document issued solely for the identification of the Checked-in Baggage.
"Company" means an air company, other than us.
"CARRY-ON/CABIN BAGGAGE" This is the baggage which the passengers may carry with them in the cabin and for which
they are responsible. A passenger may have only one Carry-On (Cabin) Baggage.
"CHECK-IN" is the time necessary for the processing of travel documents, the labelling of checked-in baggage and the issuance/delivery of the Boarding Pass.
"CONTRACTUAL CONDITIONS" are the provisions included in or delivered along with the Electronic Ticket, identified as such and also incorporating these Terms and Conditions of Carriage.
"CONVENTION"
"means whichever of the following instruments: the Convention for the
Unification of Certain Rules Relating to International Carriage by Air "
signed in Warsaw on October 12, 1929 (hereinafter referred to as the Warsaw Convention);
the Warsaw Convention as amended at The Hague on September 28, 1955;
the Warsaw Convention as amended by Additional Protocol No.2 of Montreal (1975);
the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975);
the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975);
Guadalajara supplementary Convention (1961);
The Montreal Convention (1999);
REGULATION (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 February 2004;
"COUPON" means an Electronic Coupon, each of such coupon entitling the passenger to travel on the particular route specified on it.
"DAMAGE" includes death or injury of a passenger, loss or theft of the checked-in baggage or the lack of the contents thereof
or another type of damage arising from or in connection with the carriage or other secondary services performed by us.
"DAYS" mean calendar days. For the purpose of notification, the day on which the notice is given shall not be counted.
For the purpose of establishing the validity period of the Electronic Ticket, the day upon which the travel starts shall be taken into consideration.
"EC Regulation" means European Council Regulation 2027/97 on air carrier liability in the event of accidents.
"EURO" means the currency unit adopted by the European Communities in accordance with Articles 207 and 209 of the Treaty of Rome.
"ELECTRONIC COUPON" means an electronic flight coupon, or another document held in our database.
"ELECTRONIC TICKET" means the itinerary specified by us or on our behalf in the Electronic Coupons .Such include the passenger's name, the route on which the passenger will travel, the number of the flight, the date, tariff, charges etc.
"BOOKING CODE" or ID is the number code made of several figures which you or the authorized agent obtained upon the completion of the operation of booking/sale of the electronic ticket. Such code shall only be valid for your identification in the booking system for the requested flight.
"EXCESS BAGAGE" means the baggage exceeding the maximum admissible weight specified on the ticket.
"FORCE MAJEURE" means unusual and unforseeable circumstances, beyond your and our control, the consequences of which could not have been avoided even if all precautionary measures had been taken.
"PASSENGER" means any person, except for the members of the crew carried or to be carried in an aircraft based on an Electronic Ticket.
(see also the definition of "you", "your" and yourself").
"UNACOMPANNIED MINOR (UM)" means a person between 6 and 14 years of age who travels without being accompanied by an adult. Starting with February 1st, 2012, Blue Air will consider unaccompanied minor (UM) all Romanian citizens, aged between 6 and 18, who travel unaccompanied by an adult.
"FLIGHT COUPON" means the portion of the Electronic Ticket issued
by us or on our behalf, specifying the route on which you will travel and which shall be in your possession.
"SDR" means Special Drawing Rights, as defined by the International Monetary Fund from time to time and the equivalent value in other currencies, published in Financial Times. (On the date of SDR first printing, it was approximately equal to USD 1.2/EUR 1.17/ ROL 48,102).
"TARIFF" means the fares and charges published by us.
"WEBSITE" means the Internet pages www.blueairweb.com or www.blueair.ro or www.zboruri-ieftine.ro provided by us in order to enable you to make online bookings.
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2.1 GENERAL CONDITIONS
Except for the provisions of Articles 2.2, 2.4 and 2.5, the Terms and Conditions of Carriage shall apply only to the air carriage of passengers and baggage, performed by us and to any liability we may have in connection with that carriage by air. The Terms and Conditions of Carriage specified on the Electronic Ticket, Flight Coupons, Baggage Identification Tags or any other travel document accepted by us shall form part of these Terms & Conditions of Carriage.
2.2 CHARTER OPERATIONS
If the transport is performed pursuant to a charter agreement, these Terms & Conditions of Carriage shall apply provided that they are incorporated by reference or otherwise in the charter agreement or the Electronic Ticket.
2.3 GOVERNING LAW
The Terms and Conditions of Carriage shall apply provided that they are consistent with our tariffs and regulations in force. If any of the provisions of the Terms and Conditions of Carriage is invalid under any applicable regulation, the other provisions shall prevail.
2.4 RIGHT OF PREVALENCE
In case of inconsistencies between the Terms and Conditions of Carriage and other provisions we may stipulate in connection with certain issues, these Terms and Conditions of Carriage shall prevail.
2.5 CHANGE OF CONDITIONS
Blue Air reserves its right to change the terms and conditions of carriage, with the preliminary notification of these changes by publishing them on the website at the section "Important news" and "Terms and Conditions of Carriage".
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3.1 GENERAL PROVISIONS
3.1.1 The Electronic Ticket, the Terms and Conditions of Carriage, the Tariffs, our Carrier's Regulations and the important information listed on our webpage shall form together the Terms and Conditions of the Carriage Agreement concluded between you and us.
3.1.2 We shall transport only the passenger whose name is specified on the Electronic Ticket, and you have the obligation to hold an identity document (IC or passport) according to the destination, within or outside the country.
3.1.3 The Electronic Tickets belonging to the Flexi class may be reused for a future flight if announced the latest with 3 hours prior to the departure of the flight written on the Electronic Ticket.
3.1.4 No Electronic Ticket may be refunded.
3.2 CHANGE OF TICKET
3.2.1. The Electronic Ticket you bought shall be valid only for the route identified on it and for the Passenger whose name is specified on the Ticket, from the place of departure to the final destination, on the day and for the flight specified on such ticket. The price you paid shall be based on our tarriffs and shall be valid for the travel specified on the Electronic Ticket. This is an essential part of the agreement we concluded with you.
The tariff for the journey on the Electronic Ticket can be changed by Blue Air before the beginning of the journey.
3.2.2 If you wish to change any travel-related data, you must contact us in due time according to our Conditions of Carriage. Such changes may trigger another calculation of the tariff and the payment of a penalty fare according to the conditions related to the application of the tariff. You may accept the new price or maintain the initial route specified on the ticket.The rules governing the change of the Electronic Ticket are detailed in the Conditions of Carriage which are listed on our Internet page or which may be sent to you upon request.
3.3 NAME AND ADDRESS OF THE CARRIER
Our name may be encoded as JOR or 0B or may be any other abbreviation specified on the Electronic Ticket. The address of our registered office is listed at the end of these Terms and Conditions of Carriage. All the correspondance, notifications etc. shall be sent to the address listed at the end of these Terms and Conditions of Carriage.
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4.1 TARIFFS
Tariffs shall apply only for the carriage from the point of departure to the point of destination.Tariffs do not include land transport services to/from the airport or between airports. Your tariff shall be calculated according to our Tariffs valid on the day of payment of the Electronic Ticket in order to travel on the day and route specified on it.The tariff for the journey on the Electronic Ticket can be changed by Blue Air before the beginning of the journey. The change of the tariffs shall be announced on Blue Air website within the section "News".
4.2 CHARGES AND OTHER EXPENSES
You shall pay charges and overcharges imposed by the government, civil aeronautic authorities, airports and Blue Air. Upon the payment of the Electronic Ticket, you will be informed of the charges and overcharges which are not included in the tariff, most of them being specified separately on the Electronic Ticket.The charges and overcharges imposed on air carriage are amended on a permanent basis and may also be imposed after the date of purchase of the Electronic Ticket. If the charges or overcharges specified on the Electronic Ticket are increased subsequently to the purchase date, but prior to the beginning of the travel, you will have the obligation to pay them. Also, if new charges are imposed, you will have the obligation to pay such charges as well.Also, if any new taxes are in place and are valid on the travelling date, you will be obliged to pay for them. These new taxes and the increases of the existent ones shall be announced on Blue Air website within the section "News" and/or within "Terms and Conditions of Carriage".
4.3 CURRENCY
The tariffs, charges and overcharges are payable in the currency of the country where the Electronic Ticket is issued, unless another currency is indicated by us or our Authorized Agent on the payment date or prior to such date (for instance, because of the impossibility of conversion into the local currency). The passengers holding credit/debit cards in a currency other than the currency in force in the country of departure of their aircraft shall make the payment in the currency for which the card is issued and shall also pay an additional charge.
For converting foreign currency into Romanian lei (RON), Blue Air uses an internal exchange rate.
This exchange rate is the exchange rate from BNR+2%, *rounded up to 0.05 RON or 0.1 RON ( e.g.: if 1 euro at the exchange rate of BNR+2% is 3.78 RON, then Blue Air shall round up this rate to 3.80 RON).
The passengers have the option to pay in the currency they have ( Euro, USD, or RON), informing the Blue Air agent, when the ticket is issued, on the currency they wish to use for the payment of the plane ticket,if they chose to pay via the Reservation and Customer Service. On the website you are able to pay only in the default currency of the country of the departure airport (e.g. for a flight leaving from Bucharest to Rome, on the website the currency will be RON)
4.4 ADMINISTRATIVE FEES
We reserve the right to charge a reasonable administrative fee for the ancillary services which are not included into the price of the Electronic Ticket, also including requests regarding the personal data provided under sub-article 5.4 and the requests for ticket duplicates.
The administrative fee (tax) for purchasing a ticket on the Blue Air website by credit/debit card transactions is 8 Euro/ passenger / flight segment. The fee will be added to the final price of the ticket.
4.5 The administrative fee for purchasing tickets within Blue Air’s own agencies in case of cash or online operations is 3 Euro/passenger/flight segment.
4.6 Blue Air will charge a fee of 5 Euro/passenger/flight segment for each new booking made through our Reservations and Customer Service Department.
4.7 Passengers have the possibility to purchase, along with the ticket, the VIP service for a fee of 35 Euro/passenger/flight segment, only for flights departing from/arriving to Bucharest Baneasa (BBU) Airport. For the departure from Baneasa Airport, this service includes access to the protocol lounge, separate check-in, border and boarding formalities. For the arrival to Baneasa Airport, this service includes separate disembarking, access to the protocol lounge, baggage brought in the lounge.
4.8 All administrative fees, special services fees as well as the fees resulted from changing a booking are not refundable.
4.9 For flights leaving from Germany (Stuttgart-Bucharest; Stuttgart-Sibiu) after December 31st, 2010, an additional tax of 8 Euro/passenger/flight segment will be charged. The fee will be added to the final price of the ticket.
4.10 For bookings made by travel agents, a fee of 2.5 Euro/passenger/segment will be applied. It will be added to the final price of the ticket and will be paid together with the fare of the tickets.
4.11 Starting with June 6th, 2011, Blue Air will charge a fee of 1 euro/passenger/itinerary, in order to cover irredeemable costs caused by delayed or canceled flights due to force majeure situations whose consequences could not be avoided even if Blue Air has taken every necessary precaution (for example, in case of: air traffic controllers strikes, closed air space due to volcanic ash, bad weather, etc.).
From September 26th, 2011, the tax is 2 euro/passenger/itinerary.
4.12 The administrative fee for purchasing tickets from Blue Air agencies by credit/debit card is 2 EUR/passenger/flight segment, tax valid from October 1st, 2011. The same fee is valid for travel agencies for payments made by credit/debit card.
4.13 Because of the charges imposed by the European Union on carbon allowances, as of January 17th, 2012 a new tax is added: ETF (Emissions Trading Fee), of 1.5 Euro/ flight segment / passenger. This fee will be added automatically to the final price of the ticket.
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5.1 BOOKING CONDITIONS
A booking for a certain flight is confirmed through the issuance of a Confirmation Code (Booking). Such confirmation shall be made in writing or by email in the case of telephone bookings. In the case of on-line bookings, the Confirmation Code shall be listed on the screen, at the end of the transaction. You should type such information because you are required to know that number upon embarkation. You should not reconfirm a flight for which a Confirmation Number was issued.
5.2 CHANGES
All passengers who have already paid have the right to change their reservation after the confirmation, the latest with 3 hours before the time of departure of the initial flight, by paying a 40 EUR fee per flight segment and other differences between the initial tariff and the new tariffs, fees or extra fees, which are valid on the day the reservation is changed, according to our Transport Terms and Conditions if the change is made on our website and 50 EUR fee per flight segment and other differences between the initial tariff and the new tariffs, fees or extra fees, which are valid on the day the reservation is changed if the change is done via our Reservation and Customer Service Department or our own sale points.
If you choose to change your flight online, all passengers included on that booking will be changed. In order to change the flight for some of the passengers included on your booking, you will have to contact our Call Centre. If you have several flights on a booking and at least one of these has passed, you can no longer make changes to your booking online, therefore you will have to contact our Call Centre in order to change your flight or to add a service.
Name changes are no longer allowed on a itinerary once one of the flights on this itinerary has begun, for none of the remaining flights.
Changes for travel dates (departure date, arrival date) are allowed; also changes to the route (departure airport, arrival airport), but only for the tariff classes witch allow such reservation changes.
5.3 PAYMENT
The tariffs, charges and overcharges in connection with your booking shall be paid in full upon confirmation of the booking.
5.4 PERSONAL DATA
Your personal data are necessary to us for the following purposes: conclusion of a booking, purchase and issuance of an Electronic Ticket, accounting, invoice and audit (including verification of the credit or of other cards), for administrative and legal purposes, statistic analyses, in order to develop and provide services and to facilitate the security, border and customs-related procedures and to provide such data to governmental agencies, in connection with your travel. Such data may also be used for marketing surveys and by companies within the Blue Air group. For such purposes you authorize us to use the data in such manner and send them to our offices and branches, authorized agents, governmental agencies, data processing agencies, credit companies and issuers of cards or to those providing the abovementioned services. This also includes the transmission of your personal data outside Romania. If you do not wish to receive information from us or from our travel partners, you are requested to write to us at the address specified at the end of these Terms and Conditions of Carriage.
It is your responsibility to correctly enter your contact details in order to receive the itinerary confirmation of the purchased electronic ticket.
5.5 SEATING
We do not guarantee that we may provide a particular seat inside the plane and you will agree to accept any seat you will be offered. You are able to reserve a specific seat on the aircraft along with your ticket, paying a fee of 3 Eur/seat/flight segment with the exception of Extra Leg Room seats for witch you will be charged 10 Eur/seat/flight segment. If you chose not to have a seat assigned at the purchase of the ticket you will be assigned one at check-in. We reserve our right to assign seats even after boarding on the aircraft. This may be necessary for operational, flight safety or security reasons.
5.6 CONNECTIONS
Our flights are not intended for use in connection with other flights of our companies or of other air carriers. You will assume your entire responsibility for any connection you make and you will have to check-in for any connection flights. We recommend you to make sure that you fulfill the necessary conditions.
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6.1 CHECK-IN DEADLINE
In order to fulfill the check-in and boarding formalities, please present yourself at the airport at least 2 hours before the departure time shown on the ticket.
The fulfillment of the travel conditions is a responsibility that rests solely with you. Passengers that are not present in time for boarding, for any reason, or lacking the necessary travel documents, are considered no-show and lose the right to any refund.
Please note that check-in counters open 2 hours before the flight and close 40 minutes before the time set for takeoff. Even if the aircraft is positioned on the ground, for security reasons, we will not accept on board passengers that have not arrived in the hours mentioned in this article.
In order to offer you a better service, Blue Air provides a longer period for the check-in process. Starting with the 25th of March 2010 for all the flights that depart from Bucharest – Baneasa Airport, Sibiu International Airport and Bacau International Airport our check-in service will open 3 hours before the scheduled time of departure.
6.2 OBLIGATIONS UPON CHECK-IN
Upon check-in you have the obligation to show your ticket, an identity document,IC or passport (as the case may be), the checked-in baggage/baggages to be weighed and the carry-on baggage in order to verify whether it does not exceed the weight and size-related limits.
6.3 GENERAL ISSUES
You shall observe all laws, regulations and requirements existing in the countries of destination or departure and our Terms and Conditions of Carriage. We have no responsibility to you for obtaining the documents necessary for your travel or for observing the laws, regulations, requirements or instructions of which you were informed in writing or otherwise, or for the consequences of the fact that you did not obtain the necessary documents or did not observe the laws, regulations, requirements or instructions given.
6.4 TRAVEL DOCUMENTS
You have the responsibility to obtain, hold and submit all entrance, exit and health documents or other documents required by laws, rules and instructions in order to travel to/from certain countries. We reserve our right to refuse for travel any passenger whose documents are not according to the laws, rules or instructions regarding the travel.
6.5 RESPONSIBILITIES UPON ENTRY IN ANOTHER COUNTRY
You are fully responsible for the situations when the customs authorities in the country of destination where you will travel with our company refuse your access on the territory and compel us to take you back to the place of departure.
6.6 FINES, PENALTIES, DETENTION COSTS ETC.
If we have the obligation to pay fines, penalties or other expenses because you did not observe the laws, regulations, orders or other travel-related requirements in the countries of destination or of departure or if we have to obtain for you the necessary documents, you have the obligation to pay us back, upon our request, any cost or expense incurred for such purpose. In order to recover such costs or expenses, we may take into consideration the value of any transport which you did not use or any other funds in our possession.
6.7 SAFETY INSPECTIONS
Under certain circumstances, for flight security reasons, upon the request of governmental institutions or airport authorities, you will have to undergo any necessary checks in connection with you and/or your baggages.
6.8 BOARDING FORMALITIES
After check-in you will be informed of the place and time where you will have to go and fulfill the customs and embarkation formalities. To avoid any doubt or delays, you must listen carefully to the announcements made through the amplifier of the airport.
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Starting with the 1st of July 2010 Blue Air offers free online check-in
service for all the flights with departure from Bucharest, Sibiu and
Bacau.
Starting with September 19th, 2011 we are introducing the free
online check-in system also for flights departing from Barcelona, Nice,
Larnaca, Malaga, Valencia. From September 26th, 2011 the free
online check-in system is also available for flights departing from Paris Beauvais.
Starting with October 4th, 2011 we are introducing the free check-in online system for flights departing from Brussels.
Due to supplementary security requests,
our check-in online service is not available for the flights to/from
Great Britain; in this case the airport check-in is free of charge.
This
service is completely free and passengers are supposed to print their
boarding pass and show it at the boarding gate, border police and
security check, together with the rest of the necessary travel
documents.
Starting with the 1st of July 2010 there will be a fee for
the check-in done at the airport; you will pay 5 euro at the moment of
booking at our official selling points, partner agencies, through the
Call Center or when added afterwards on our website and you will pay 10
euro at the airport on the day you fly. This fee applies only for the
flights with departure from Bucharest, Sibiu and Bacau.
From October
3rd, 2011, the tax for check-in done at the airport is valid also for
departures from Barcelona, Nice, Larnaca, Malaga and Valencia. From October 10th, 2011, the tax for check-in done at the airport is valid also for
departures from Paris Beauvais.From October 19th, 2011, there will be a fee for the check-in done at the airport, valid for departures from Brussels.
Passengers who bought tickets for Paris Beauvais – Bucharest and Paris Beauvais - Bacau, before September 26th, 2011, and for Larnaca-Bucharest, Larnaca- Bacau, Nice-Bucharest, Malaga-Bucharest, Valencia-Bucharest, Barcelona-Bucharest and Barcelona- Bacau, before September 19th, 2011, will not pay the check-in tax at the airport. Passengers who bought tickets for Brussels – Bucharest and Brussels - Bacau, before October 4th, 2011, will not pay the check-in tax at the airport.
This
new service is available with maximum 14 days before the flight date
and up to 3 hours before take-off. Passengers with carry-on baggage will
show their already printed boarding pass directly at the gate with 60
minutes before take-off. Passengers with checked-in baggage will have to
go at the Checked-in Baggage Offices, with 90 minutes before take-off.
Be
careful! In order to avoid unpleasant situations please take into
consideration the estimated time for the border procedures and security
check.
Also, please follow these security questions:
1. Is this your baggage?
2. Have you packed your baggage by yourself?
3. Did an unfamiliar person have access to your baggage?
4. Do you carry goods for other people?
5. Do you carry forbidden objects?
For
the persons with special needs the estimated boarding time remains two
hours even if they choose the online check-in service.
If you do not
have your boarding pass, you must go back at the check-in office, only
after you pay the 10 euro airport boarding fee at the ticketing office.
If this process passes over the 40 minutes time limit before take-off,
we reserve the right to refuse your boarding.
We kindly ask you to take into consideration the estimated time for the border procedures and security check.
In
case you travel with an infant, the online check-in process involves
the printing of the companion adult boarding pass along with the
infant’s boarding pass.
Passengers coming from a non-UE/ EEA
country have to go at the Blue Air check-in office for the document
check before the security check and the border passing-point. In case
you do not follow the instructions we reserve the right to refuse
boarding.
IMPORTANT! After finishing the online check-in process
it is not allowed to change names or dates, or add other online services
to the ticket.
The online check-in process assumes that you
deliberately accept the free of charge random seat distribution. If you
wish to choose a certain place you have this possibility during the
online check-in, before the listing of your boarding pass, with afferent
fees included.
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7.1 RIGHT TO REFUSE THE CARRIAGE
We reserve our right to refuse your carriage in the following situations:
7.1.1 you have a visible state of anxiety further to alcohol or drug consumption and your behavior may jeopardize the safety of the flight;
7.1.2. your health condition is not good and you do not have the doctor's recommendation regarding your ability to travel by plane;
7.1.3 if during a previous flight with our company you had an inappropriate behavior and we have reasons to believe that this will happen again;
7.1.4. if you refuse to comply with our conditions regarding the content, form and sizes of your baggages;
7.1.5 if you refuse the performance of the security check for you or your baggage;
7.1.6 if you failed to pay the tariffs, charges or overcharges related to the flight,valid on the travelling date;
7.1.7 upon the request of the customs bodies, because you failed to fulfill the exit/entry conditions outside/inside the country;
7.1.8 if you submit an Electronic Ticket which was illegally obtained, from a company other than ours, from agents unauthorized by us or which was reported as being stolen or lost, which is a forgery or if you are incapable to evidence that you are the person recorded on the Electronic Ticket;
7.1.9 if you fail to observe our instructions regarding flight safety and security;
7.1.10 if you threat or insult the members of the crew or our ground staff;
7.2 SPECIAL ASSISTANCE
7.2.1 Acceptance for carriage of disabled persons, pregnant women, sick persons or other persons requiring special assistance depends on a prior arrangement with us. We accept for carriage children unaccompanied by an adult (UM), aged between 6 and 14 years including, but no more than 4 (four) children for one flight. Starting with February 1st, 2012, Blue Air will consider unaccompanied minor (UM) all Romanian citizens, aged between 6 and 18, who travel unaccompanied by an adult.
In this case a fee of 50 EUR/flight segment/UM is due.
In order to observe these requirements and restrictions and to perform all the formalities for the carriage of unaccompanied children, you must sign an agreement with us.
7.3 Pregnancy special conditions:
7.3.1 Providing the passenger’s pregnancy has been without complications there is no problem flying without medical certificate whilst pregnant until the 28th week. A form (Declaration of Indemnity) must be completed in the airport that the passenger is under 28 weeks of pregnancy.
7.3.2 For travel between 28-36 weeks, a Pregnancy Information Form is required confirming the Estimated Date of Delivery, that the pregnancy is uncomplicated and the complete name and telephone number of the doctor.
7.3.3 BLUE AIR cannot accept on board the passenger over 36 weeks of pregnancy.
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8.1 WEIGHT OF BAGGAGE 8.1.1 Each passenger is entitled to a maximum of four pieces of baggage with the maximum dimensions of 100x80x30cm. Starting with July 25, 2011, the fee for checked-in baggage (every piece of checked-in baggage) is of 17 EUR/flight segment, except in the situation in which the checked-in baggage is paid at the departure airport within check-in/ticketing formalities, in which case the fee is 30 EUR/flight segment. The maximum allowed weight for the checked-in baggage is of 32 kilos per piece. Baggage weight cannot be accumulated between two or more passengers. Starting with July 7th, 2011, for children up to 2 years old (Infants), a free checked-in baggage up to 32 kg is accepted. If a stroller of one or more pieces is brought for the infant, it will be considered checked-in baggage, and other baggage will be charged according to the conditions of carriage for luggage for adults. Starting with November 1st, 2011, the fee for checked-in baggage will be charged according to the travel period, as follows: - in High Season (15 June - 15 September and 15 December - 15 January) the fee will be 20 euro/ passenger/ flight segment; - in Low Season (16 January - 14 June and 16 September - 14 December) the fee will be 17 Euro/ passenger / flight segment. The tax will be applied starting with the travel period 15 June - 15 September 2012. 8.1.2 We may refuse the carriage of any baggage exceeding the maximum weight accepted per square meter into the aircraft hold which is not insured or is improperly packed or does not respect the terms and conditions for the transportation of luggage outlined in this chapter. 8.2.1 Bicycles are accepted for transport only as checked-in baggage against a EUR 25/bicycle/flight charge. 8.2.2 For the transportation of sports equipment for golf, skiing, water skiing which weight does not exceed 32kg, a 30 Euros charge will be paid per passenger per flight segment. This requires packaging in a transport-suitable casing. 8.3 ITEMS UNACCEPTABLE IN THE BAGGAGE 8.3.1 You shall not put in your baggage the following items: 8.3.1.1 Items which may jeopardize the safety of the aircraft or the passengers, the items provided in the Technical Instructions for the Safe Transport of Dangerous Goods by Air issued by the International Civil Aviation Organization (ICAO), in the instructions of the International Air Transport Association (IATA) and in our regulations (further details are available upon request). 8.3.1.2 Items the carriage of which is prohibited under the laws, rules, orders in force in any country of destination/departure. 8.3.1.3 Items which we deem as dangerous because of their shape, volume or weight. Information on unacceptable items may be provided upon request. 8.3.1.4 Radioactive Materials 8.3.1.5 Weapons and fire arms, ammunition, other than those used for hunting or sport. The following shall be an exception to this rule: 8.3.1.5(a) Weapons and fire arms and ammunition for hunting or target shooting which may be transported only as Checked-in Baggages according to our Carrier's Regulations. Such must be unclamped into components, packed accordingly and separated from the related ammunition. Ammunition must be transported pursuant to the Regulations on the Carriage of Dangerous Goods issued by ICAO and IATA. Such items must be declared upon check-in. 8.3.1.5(b) Panoply weapons, swords, daggers and other similar items which may be carried only as Checked-in Baggage according to our Rules of Carriage. Such shall be declared upon check-in. 8.3.1.5(c) Knives for domestic use and other similar items carried only as Checked-in Baggage according to our Rules of Carriage. Such items shall be declared upon check-in. 8.3.2 You must not introduce in your Checked-in Baggage money, jewelry, precious metals, laptop computers, personal electronic items, important papers, documents, passports or other identity documents.The failure to observe such recommendation exonerates us from any liability related to the loss, deterioration or destruction of the above-mentioned items, which may occur during handling or transportation. 8.4 CHECKED-IN BAGGAGE 8.4.1 When your Checked-in Baggage is handed over for check-in, it gets in our custody and we shall issue an Identification Baggage Tag. We recommend you to specify on the Checked-in Baggage your name, address and a telephone number where you may be contacted. 8.4.2 The Checked-in Baggage shall be carried in the same aircraft as you. If this is not possible for reasons independent of our will we have the obligation to carry it to your destination specified on the electronic ticket, as soon as possible. 8.4.3 The Catania and Naples airports charge a tax of 5 Euro, for collecting the baggage fee. The baggage fee tax can be paid at any Blue Air agency! 8.5 CARRY-ON BAGGAGE 8.5.1 You are entitled to have only one carry-on baggage which may not exceed 7 kilos and the size of 55 cm x 40 cm x 20 cm. In addition, you have the right to take one laptop, the sizes of which shall not exceed 55 cm x 40 cm x 20 cm. 8.5.2 Attention! For Luton Airport departures/arrivals (Great Britain) you must take into consideration that only one baggage per person is allowed; the laptop is considered a take in baggage and must be taken out of the baggage for the security check. For further information go to this page ! 8.5.3 Musical instruments that are not considered to be dangerous because of their shape or volume, can be transported as carry-on baggage, respecting article 8.5.1. If the musical instrument exceeds the given dimensions and/or weight, the passenger must pay the equivalent amount of one seat in order to ensure the transport of the instrument in the cabin. 8.5.4 In the situation in which a passenger presents at the boarding gate a baggage that does not comply with the designated weight and size of the hand luggage, as stipulated in article 8.5.1, the passenger will be charged an additional fee of 50 Eur/baggage/passenger/flight segment, the baggage will be assumed and transported as a checked-in baggage. We reserve our right to refuse the transport of any passenger or baggage that does not comply with these terms and Blue Air will not be held accountable for any damage caused by the refusal of carriage. The fee will come in title starting April 1St 2011. 8.6 COLLECTION AND DELIVERY OF CHECKED-IN BAGGAGE 8.6.1 You must collect your Checked-in Baggage when you arrive at destination. Unless you collect your baggage within a reasonable time period, such baggage is taken over in our custody and we may charge a storage fee. If the baggage is not claimed and collected within one month from the date when it is brought to destination, we may use it in any manner whatsoever without any material liability to you. 8.6.2 Only the owner of the Checked-in Baggage and of the Baggage Identification Tag is entitled to collect the baggage. 8.6.3 The Checked-in Baggage of which we take custody shall be handed over only to its owner provided that he/she shows the Baggage Identification Tag or to any legally authorized person. 8.7 LIVE ANIMALS 8.7.1 In the passengers cabin it is permitted to carry small living animals belonging to the PET category (pet + cage in a total of maximum weight of 6 kg.) cats or dogs, in special cages, the owner having the responsibility to hold them during the flight. In this case, the transportation is against a EUR 35 charge/animal / flight segment if the ticket is purchased via our web page and 50 EUR charge/animal / flight segment if the ticket/SSR/ is purchased via the Reservation and Customer Service Department, or at the airport as part of the check-in procedures. 8.7.2 Carriage of average living animals, dogs or cats is permitted in the aircraft hold provided that such animals are kept in standardized cages according to IATA Regulations, and that their number does not exceed three on one flight. The carriage shall be made against payment, at the tariff of EUR 75 charge/animal / flight segment applicable on the gross weight (cage and animal- max 32KG) if the ticket is purchased via our web page and 100 EUR charge/ animal/ flight segment if the ticket/SSR is purchased via the Reservation and Customer Service Department or at the airport as part of the check-in procedures.. The total weight of the cage and animal must not exceed 32 Kg. If this total weight exceeds the designated 32 kilograms we reserve the right to refuse the carriage. 8.7.3 In order to travel with a pet in an EU State, live animals must meet the following requirements: - have a microchip implanted under the skin; - have a health certificate; - have a valid rabies vaccine; - have a passport for animals, issued by the veterinarian. 8.7.4 For the trips headed for the UK and Ireland, no live animals may be transported either in the passenger cabin, or in the hold. 8.7.5 For passengers traveling with a pet in cabin, the allocation of seats will be on the penultimate row, in order not to create any discomfort to other passengers. 8.8 HUMAN REMAINS 8.8.1. Human remains are not acceptable for carriage on any passenger aircraft for any destination. 8.8.2 Carriage of human ashes is acceptable subject to a prior arrangement. 8.9 WEAPONS AND AMMUNITION 8.9.1 To transport a weapon you must have a permit to carry it. The weapon must we transported in the checked-in baggage, disarmed, with the ammunition separately packed. 8.9.2 The tax for transporting a weapon is 60 EUR/ piece/ flight segment, payable online, or at the check-in, as a Special Service Request. The company reserves its right to change the regulations concerning the weight, dimensions and the taxes for the baggage for all Blue Air flights, before the beginning of the journey, by announcing these changes on the company’s website within the section "Important news" and "Terms and Conditions of Carriage".
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9.1 SCHEDULE
9.1.1 Our operation schedule is the one published in the booking system, leaflets or other presentation forms. The flight times appearing in the schedule may be changed during the period comprised between the date of publication and the date on which your travel is scheduled. Any amendment occurring in our operation schedule shall be introduced in the booking system.
9.1.2 Before confirming the reservation we will inform you of the flight schedule in force on that date, which shall be printed on your Electronic Ticket. If you provide us with your contact details, we undertake to inform you of any modification. If, after you purchased the Electronic Ticket, we make a significant change in the schedule on which you do not agree and we cannot bookanother flight convenient to you, you may request repayment according to Article 10.2.
9.2 CANCELLATION, REROUTING, DELAYS, ETC.
9.2.1 We shall take all the measures necessary to avoid delay in your transportation. To avoid the cancellation of a flight, under exceptional circumstances, we may decide that such flight be made on our behalf by another company.
9.2.2 Except for the cases otherwise established in the Convention, if a flight is cancelled or does not take place as per the schedule, we shall act as follows, subject to your consent:
9.2.2.1 We shall transport you to your destination with the first flight we make, according to the availability of the seat, without having the obligation to pay any additional charges and, if necessary, we shall extend the validity of the Electronic Ticket.
9.2.2.2 We will offer you the possibility to take the flights of another airline company in case the flight is canceled by us, except for force majeure cases.
9.2.3 In case you do not accept any of the options included in Articles
9.2.2.1 and 9.2.2.2 we shall no longer have any responsibility and we will pay you back the entire amount you paid to us.
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10.1 Pursuant to the terms provided herein, no Electronic Ticket shall be refunded. The Electronic Ticket may be exchanged for another flight at the same tariff or at a higher tariff, if possible, the payment of an exchange charge and a tariff difference being necessary. All the details in connection with this issue may be found in our Carrier's Rules, listed on our Internet page, or may be communicated to you upon request. Please verify the charging modality before purchasing the Electronic Ticket.
10. 2 If we cannot fulfill our transport obligations according to the Carriage Agreement, we will pay you back the tariff you paid to us, totally or partially, pursuant to this Article.
10.2.1 The amount specified on the Electronic Ticket shall be paid back in full if we cancelled the flight and cannot provide other options to you.
10.2.2 If we cancel the flight of a segment of the route specified on the ticket, the amount returned shall be equal to the difference between the tariff paid for the entire route and the tariff applicable for the non-traveled segment.
10.2.3 Repayments shall be made only to the persons whose name is specified on the Electronic Ticket or to those who made the payment, against submission of the unused ticket or coupon and of the fiscal receipt.
10.2.4 The applications for repayment shall be made in writing and sent to the address mentioned at the end of the Terms and Conditions of Carriage.
10.3 CURRENCY
The repayment shall be made in the same currency as the one used for the payment of the Electronic Ticket.
10.4 CREDIT / DEBIT CARD CHARGES
No credit / debit card charges or other forms of payment shall be paid back, except for the cases when the flight is cancelled by us.
10.5 OPTIONS FOR REPAYMENT
If you accept another form of repayment, the provisions hereof shall apply to the respective form of repayment.
10.6. CREDIT
A credit (voucher) represents a discount that Blue Air offers you when purchasing new tickets with our company.
The validity of the credit includes the available flight schedule and can be used up to the end of this flight schedule.
There is no physical or electronic credit; it will be used only as means of payment when booking new tickets and/or Blue Air services.
Tickets for which credit is approved will have a comment in accordance with the stipulations provided by email. To make use of the credit you must contact us by phone: CALL CENTER numbers available here, and tell us the reservation number of the tickets with approved credit. The difference between the price of the tickets you are going to buy and the credited amount will be paid with a Visa or MasterCard, activated for online payments.
If you want to benefit from credit and contact a Blue Air operator that offers you a price quotation, you must know that that price is not fixed and can vary depending on the availability of fare classes in the system.
Any credit agreement represents a special situation that requires an approval from the Blue Air company. Once a credit is approved, its value will not be reimbursed.
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11.1 GENERAL ISSUES
11.1.1 If we deem that your behavior aboard the aircraft jeopardizes the aircraft or any person or good aboard, or disturbs the members of the crew during the flight, or does not comply with the instructions of the crew, including those relating to smoking, drug or alcohol consumption or if you behave in such a manner as to trigger discomfort, inconveniences, damages or injury of passengers or members of the crew, we may take any measures necessary to prevent the continuation of such conduct, including immobilization. You may be disembarked and may not be allowed to make any future travel at any time and may also be held liable under criminal law for the offences perpetrated aboard the aircraft.
11.1.2 If, because of your conduct, we are forced to divert the aircraft to a destination that had not been previously established and compel you to leave the aircraft, you shall pay to us all the costs resulting further to such fortuitous landing and the potential penalties imposed on us by the authorities of the country where we landed.
11.1.3 To avoid any misunderstandings, you are not allowed to have alcoholic drinks which were not purchased aboard our aircraft. We reserve our right to refuse to offer or sell alcoholic drinks to any passenger aboard the aircraft if he/she is already in a state of inebriation.
11.2 ELECTRONIC DEVICES
For flight safety reasons, we may forbid or restrict the use of electronic devices aboard the aircraft, including mobile phones, laptops, mobile recorders, portable radios, CD players, electronic games or transmission/reception devices, including remote-controlled toys.
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If we make arrangements for and on your behalf with a third party in order to supply to you services, other than carriage by air, or if we issue a ticket or a voucher in connection with the carriage or the services (other than carriage by air) provided by a third party such as hotel reservations or car renting, in performing this we act solely as your agent. In such case, the terms and conditions of the third party shall apply. We shall be liable to you only in case we are guilty of negligence in connection with the conclusion of such arrangements.
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13.1 GENERAL ISSUES
13.1.1 You have the responsibility to obtain all documents and visas necessary for the travel.
13.1.2 We are not liable for the consequences resulting from the impossibility to obtain the necessary documents or visas.
13.2 TRAVEL DOCUMENTS
Prior to the travel, you must submit all exit, entry and health documents or other documents required by the laws, rules, orders or requirements of the countries involved and you must allow us to make and keep copies of such documents. We reserve our right to refuse the carriage unless you observe such requirements or if your travel documents are inappropriate.
13.3 REFUSAL OF ENTRY
If your entry in a certain country is refused, you are liable to pay all fines or fees imposed on us by the government of the respective country and the cost you paid for your carriage from that country. We shall not pay you back the tariff you paid for your carriage to the to the country where your entry was prohibited.
13.4 PASSENGERS' LIABILITY FOR FINES, DETENTION COSTS, ETC.
If we are compelled to pay fines or penalties or to incur expenses resulting from your failure to observe travel-related laws, rules, orders or requirements of the countries involved or from your impossibility to submit the necessary documents, you shall pay us back, upon request, any related amount or expense. For such purpose, we may use the equivalent amount of the unused segments on your Electronic Ticket or any other funds which belong to you but are in our possession.
13.5 CUSTOMS INSPECTION
Upon request of the customs personnel or of another governmental official, you will have the obligation to submit your baggage to the customs inspection. We shall not be liable for any loss or damage occurring during such verifications or due to your failure to observe such requirements.
13.6 SECURITY INSPECTION
Prior to embarkation, you have the obligation to undergo the security check, both for you and your baggages.
13.7 INTERRUPTION IN CASE OF EMERGENCY DURING THE FLIGHT
If you get sick when you are aboard the aircraft and we deem that an emergency landing on the nearest airport in order to receive the necessary medical assistance is for your interest, you will be liable for the payment of the medical expenses and the accommodation costs for your family or friends accompanying you and for the future costs related to your carriage from the unplanned stoppage point to your final destination. We recommend you to have a medical and transport insurance valid for the period of your travel.
13.9 PERSONAL DATA
Passengers or clients agree that Blue Air may use their personal data (name ; mail address ; phone number; etc) in order to make possible the electronic transaction and to store such information .
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In order to comply with the community law concerning the right of entry into the EU Member States, a number of clarifications are needed.
The Directive 2004/38/EC of the European Parliament and the Council from the 29th of April 2004 concerns the right to free movement and residence within Member States for Union citizens and their family members.
Article 2 states:
1. "Union citizen" means any person having the nationality of a EU Member State;
2. "family member" means:
(a) spouse;
(b) the partner with whom the Union citizen has contracted a registered partnership, under the legislation of a Member State, if, according to the legislation of the host Member State, registered partnerships are considered to be equivalent to marriage and in accordance with relevant legal requirements of the host Member State;
(c) direct descendants aged between 0-21 years or who are dependent on them, as well as direct descendants of the spouse or partner as defined in paragraph (b);
(d) direct ancestors who are dependent on them and those of the spouse or partner as defined in paragraph (b);
3. "host member State" means the Member State in which a Union citizen moves in order to exercise their right to free movement and residence.
Article 5 deals with the right to enter the territories of EU Member States and states:
(1) Without prejudice to the provisions on travel documents applicable to national border controls, Member States shall allow entrance in the territory to Union's citizens holding valid identity cards or valid passports, and to their family members who are not nationals of a Member State and who hold valid passports.
(2) Family members who are not nationals of a Member State shall only be required to possess a visa in accordance with Regulation (EC) no. 539/2001 or, if appropriate, in accordance with domestic legislation.
As specified by Irish authorities, for non-Community citizens Romanian Residence Permits are not valid for travelling to Ireland. National passports are checked for those mentioned above. Irish regulations stipulate that they must possess valid visa to enter Ireland.
For travels in the United Kingdom of Great Britain and Northern Ireland, for non-EU citizens, an entry visa is required on the passport. For family members of EU citizens, within the meaning of Directive 2004/38/EC of the European Parliament, the visa can be obtained easily and free of charge if those family members address the embassy of the state of destination.
In accordance with article 5, paragraph 4, of Regulation (EC) No 562/2006 of the European Parliament and of the Council establishing a Community Code on the rules governing the movement of persons across borders (Schengen Borders Code), in conjunction with art. 2 of Decision 582/2008 regarding introducing a simplified regime for the control of persons at external borders based on unilateral recognition by Bulgaria, Cyprus and Romania of certain documents as equivalent to their national visas for the purpose of transit through their territories, a valid Schengen visa for Romania is recognized as equivalent to national visas for the purpose of transit.
Also according to Article 6, paragraph 1, letter d of the Emergency Ordinance of the Romanian Government 194/12.12.2002 on the regime of foreigners in Romania "entry on the Romanian territory may be permitted to foreigners that present guarantees that will be allowed entry into the destination state or that will leave the territory of Romania, for foreigners in transit"
In practice, in conjunction with Annex I of Regulation 562 result that the transition can be justified by the confirmation of an organized trip or any other appropriate document indicating the proposed travel program, a return ticket or a reservation which shows the journey from Romania to Moldova.
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14.1 Our liability shall be determined by our Terms and Conditions of Carriage. Our liability is limited and we recommend you to take out adequate insurance for the travel you are to make.
The provisions regarding our liability are the following:
14.1.1 Except for the cases provided by the Romanian and EC Regulations, our carriage shall be subject to the rules and limitations in connection with the liability established by the Convention provided that the carriage is an international carriage to which the Convention applies. The following conditions shall apply to all our transports (whether or not in accordance with the Romanian and EC Regulations):
14.1.2(a) Any liability we may have for damages shall be reduced by any negligence from your part that causes or contributes to the damage according to the law in force.
14.1.2(b) We shall be held liable only for the damages occurring during the flight or on the flight segments where our code (JOR, 0B) appears in the air carrier's box on the Electronic Ticket for the respective flight or flight segment.
14.1.2(c)We are not liable for the loss or lack of contents of your Carry-on Baggage, unless such baggage was taken over by a member of the crew in order to store it in a place other than the one especially designed for such type of baggages.
14.1.2(d) Our liability for the loss or lack of contents of the Checked-in Baggage shall be restricted to SDR 17 per kilogram, and in the case of the Carry-on Baggage, the responsibility shall be limited to maximum SDR 332 per passenger, subject to the mention that if different liability limits apply according to the laws in force such limits shall prevail. If the weight of the Checked-in Baggage is not recorded upon check-in, the indemnity shall be calculated at the standard weight of 32 kilos.
14.1.2(e) Except for the cases when specific provisions exist herein, we are liable to you only for the indemnities to which you are entitled, for the losses evidenced and for the costs according to the Convention.
14.1.2(f) We shall not be liable for the damages caused to the goods which must not be included in the Checked-in Baggage and which are described under article 8.3, including fragile or perishable items, items of a special value such as money, jewelry, precious metals, computers, personal electronic devices, documents, securities, or other goods, papers, passports and other identification documents or samples.
14.1.2(g) The Carriage Agreement, including these Terms and Conditions of Carriage and the liability exclusions or limitations shall apply to our Authorized Agents, employees and representatives in the same manner as they apply to us. The total amount which may be recovered from us and from such Authorized Agents, employees, representatives and persons may not exceed our liability, if any.
14.1.2(h) Nothing in these Terms and Conditions of Carriage cancels exclusions or limitations of liability specified in the Convention or in the laws in force, unless this is expressly provided.
14.1.2(i) For all the Blue Air destinations, the responsibility related to the fulfillment of the border crossing conditions shall be totally incumbent on passengers. Blue Air shall not be held liable in relation to the Rules and Regulations regarding border crossing by passengers.
14.1.2 (j). If your baggage has been damaged, the company's liability will be limited to 50 SDR if the damage is partial and 100 SDR for total damage.
14.2 SPECIAL ARRANGEMENTS
In situations which may result in the death, hurting or bodily injury of the Passenger further to an accident occurring aboard an aircraft of our company or of another company which performs the flight on our behalf or during the embarking and disembarking operations during a flight performed by us or on our behalf:
14.2.1 We shall not invoke the limitation of liability provided under Article 22(1) of the Convention or another similar limitation existing according to the law in force;
14.2.2 We shall not use any defense provided under Article 20 of the Convention or any other similar defense existing according to the law in force, in connection with the application that does not exceed SDR 100,000;
14.2.3 We shall make, without delay and during a period that does not exceed 15 days after the date when the identity of the person entitled to compensation was established, advance payments to the person having immediate economic needs, proportionally to the damages incurred (the amount shall not be lower than SDR 15,000 per Passenger in case of death). Any advance payment shall not represent acceptance of liability and may be reduced from our next payments, but it shall be returned if the negligence of the Passenger or of the person who received the payment caused or contributed to the damage, or if the person who received the payment is not the person entitled to compensation; THEREFORE we reserve all the other forms of defense (provided by the Convention or not) and all rights of recourse against other persons, including (but not limited to) rights of contribution and indemnity.
14.3 As regards the advance payments to be made under Article 14.2.3 or any other form deemed as a EUR equivalent of an amount from SDR:
14.3.1 The EUR equivalent shall be calculated at the currency exchange rate established by the International Monetary Fund for the respective date;
14.3.2 If Romania has not introduced EUR as legal currency on the respective date, any payment or, as the case may be, any interpretation of the amount shall be made in ROL further to the conversion of the exchange rate from ROL into EUR for the respective date of payment or calculation, as the case may be.
14.4 We confirm to you that we have liability insurance per passenger of at least SDR 100,000 and of no less than the minimum amount stipulated by the Romanian Civil Authority.
14.5 When the carriage complies with the Romanian and EC Regulations, for applications exceeding SDR 100,000, we may be exempted from payment if we can evidence that our company or our agents took all the precautionary measures necessary to avoid the damage or that it was impossible for us or our agents to take those measures.
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15.1 NOTIFICATION OF CLAIM
15.1.1. Acceptance of Baggage by the holder of the Baggage Identification Tag without any claim upon delivery is sufficient evidence that the baggage was delivered under proper conditions and according to the Carriage Agreement, unless you evidence the contrary. If you wish to file a claim or action in connection with the damage brought to the Checked-in Baggage, you must inform us when you discover the damage or no later than 48 hours after receipt of the Checked-in Baggage. If you wish to file a claim or action in connection with the delayed delivery of the Checked-in Baggage, you must inform us within 7 days from the date when the Baggage was handed over to you. All such claims shall be made in writing. The deadline for solving the complaints in case of loss of luggage is of 45 days from the date the complaint is reported and the compensations will be paid in maximum 90 days from the date the complaint is reported.
15.1.2. It is mandatory for passengers to complete a property irregularity report called PIR when any type of damage is noticed.
15.1.3. In case no PIR report is made on arrival at the airport or at the latest 48 hours after receiving the baggage, Blue Air will decline its responsibility for any subsequent claims on any damage found.
15.1.4. Blue Air will not be held responsible for luggage mistakenly identified by another passenger. The passenger who mistakenly identified the baggage is responsible for all costs incurred by both passengers involved.
15.1.5. If you wish to contact the Lost & Found department, you can do so at ll@infra-group.ro or phone numbers: +4021 208 00 24 / +40745 313 411.
15.1.6. Lost luggage can only be received at the airport. Lost luggage cannot be delivered to the home of the passenger.
15.2 LIMITATION OF ACTIONS
Any right to indemnity shall be cancelled unless an action is initiated within 2 years after the date of arrival at destination or after the date when the aircraft was scheduled to arrive or on the date when the carriage stopped. The decision of the court where the case is judged shall impose the method for the calculation of the limitation period.
15.3 MODIFICATION AND CANCELLATION
No agent employed by or representing us is entitled to modify or cancel any provision of these Terms and Conditions of Carriage.
15.4 TIME OF RESPONSE TO COMPLAINTS
Any complaint registered with our company, with all necessary evidence attached, will be settled within 30 days of receipt.
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The titles of each Article of these Terms and Conditions of Carriage are for convenience only and may not be used for the interpretation of the text.
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Unless otherwise provided under the Convention, the laws, government rules, orders or requirements in force:
(a) These Terms and Conditions of Carriage shall be governed by the laws of Romania;
(b) Any misunderstanding arising between you and us in connection with or resulting from such carriage shall be subject to the non-exclusive jurisdiction of the Romanian courts.
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The Travel Insurance service is offered by Solid Insurance, in partnership with Blue Air giving you the best travel insurance promo.
For further details you may contact SOLID Insurance:
ROMANIA
Email: blueairweb-ro@airsavings.net
Tel + 40 21 201 90 30
BULGARIA
Email blueairweb-bg@airsavings.net
Tel +359 2 950 50 10
FRANCE
Email blueairweb-fr@airsavings.net
Tel + 33 (1) 41 61 23 00
GERMANY
Email blueairweb-de@airsavings.net
Tel + 49 (281) 942 74 07
GREECE
Email blueairweb-gr@airsavings.net
Tel + 30 210 6740 846
ITALY
Email blueairweb-it@airsavings.net
Tel + 39 (02) 20 564 444
POLAND
Email blueairweb-pl@airsavings.net
Tel + 48 (22) 864 55 22
PORTUGAL
Email blueairweb-pt@airsavings.net
Tel + 351 21 440 5000
SPAIN
Email blueairweb-es@airsavings.net
Tel +34 91514 00 44
UNITED KINGDOM
Email blueairweb-en@airsavings.net
Tel + 44 12 52 820 600
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To make a taxi reservation, during the ticket purchasing process, you should check the box next to the service, then after the payment, please fill out the TAXI REQUEST displayed on the booking confirmation page and then click the "send request" button. For the transfer, the Fly Taxi representative will be waiting for the customers in the Baneasa Airport – Aurel Vlaicu (Bucharest) at the exit from the Arrivals terminal, with an advertisement with the "Blue Air" logo.
For suggestions and complaints, please contact the Fly Taxi company directly at the phone number: +4 0747.999.440 or e-mail address: office@taxifly.ro.
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