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Terms and conditions - myBlue loyalty programme

Blue Air has introduced the myBlue Loyalty Program and together with the existent services, intends to reward the loyalty of the passengers in a transparent, equitable and flexible manner, this being the expression of the trustful and respectful relation between the company and the passengers. myBlue is a program that was especially created for those who travel frequently, and for those who can thus enjoy the advantage of flight ticket discounts or even of free* tickets.

HOW DO I SUBSCRIBE / HOW DO I ACTIVATE MY CARD?

The subscription to this program is FREE. You can find the form on the Blue Air website, in myBlue section, or you can fill in the forms available at the Blue Air headquarters. All the columns must be entirely filled in, otherwise your data will not be processed and you may not receive the myBlue loyalty card. The subscribed users will receive the Fidelity Card by regular mail.
You can accumulate on this card 10 EUR for each round-trip ticket you have bought and 5 EUR for each one-way ticket acquired in the name of the Card holder, except for the domestic flights for which you will accumulate 4 EUR for a round-trip ticket and 2 EUR for each one-way ticket acquired in the name of the Card holder.

When you subscribe, you will also receive 10 EUR as a "welcome gift"!

Depending on the case 10 EUR or 5 EUR are automatically added to the loyalty program, after each purchase of a ticket, starting from the moment of the subscription /activation of the card if you communicate the number of the myBlue card when you purchase the ticket.
This is only possible only for tickets purchased from the Call Center or the Blue Air agency in Baneasa.
Please send an email to myblue@blue-air.ro or fill in this form to update your account after each purchase.

The user of the Blue Air loyalty program has access to his personal page- MY ACCOUNT - through the myBlue portal where he can:
- modify the personal data
- modify the access password
- monitor the accumulated bonus (received, used, remained)

The bonuses are granted only to the cardholder!

HOW CAN I USE THE ACCUMULATED DISCOUNT?

The accumulated discounts can be used to purchase tickets to any Blue Air destination from the Baneasa Blue Air agency (Baneasa Airport, 40 Bucuresti-Ploiesti St.) or from the Call Center.

The ticket that was purchased with a discount is EXCLUSIVELY intended for the cardholder, and thus it can only be used by the person whose name is on the card.

In order to enjoy ticket discounts you should follow these easy steps:

1. Call one of our Call Centers (see list) and mention your name, specify that you would like to use your myBlue discount
2. The agent will confirm the amount that has accumulated in your account
3. Request the route and flight date
4. The agent will communicate the price available in the system for the requested trip, to which the accumulated myBlue discount is applied.
5. After your confirmation, the agent will issue the ticket, asking the credit card data in order to pay the price difference.
6. After the payment confirmation, the electronic ticket will be sent to your e-mail box
7. Your account will be automatically updated and the used discount will be erased from your account.
If you wish to pay the ticket difference in cash, we ask you to present yourself with the myBlue card at our agency in Bucharest:
- Blue Air Baneasa (Baneasa Airport, 40 Bucuresti-Ploiesti St.)

IMPORTANT: In order to accumulate the bonus when purchasing the tickets, you must communicate the myBlue card number!

*The discount applies to the ticket price without the airport fees. For special tariffs (PROMO, HAPPYBLUE, ONLY TAXES, WEB01, CLASS X, HAPPY, WEB02, CLASS W, CLASS ZH) no discounts are granted.
Tickets purchased at the following special tariffs do not accumulate points: PROMO, HAPPYBLUE, ONLY TAXES, WEB01, CLASS X, HAPPY.
Starting with 18.03.2011 discounts do not apply and no points will be accumulated for WEB02, CLASS ZH, CLASS W. You cannot use myBlue points to purchase tickets that are already discounted.

We like our customers to be informed. Therefore, regardless of the doubt you have, you can call our Call Center consultants:

Call Center UK: 0871 744 01 04; +44 1293 874 926, available M-Su: 8am-8pm

Non-stop Romanian Call Center

Call Center IE: +353 (0) 1 531 0044, available M-F: 9am-5pm

Non-stop Romanian Call Center

Ireland

All Call Center numbers are available here.
You can always contact us free of charge by submitting a question.

Find out more useful information about flying with Blue Air here