FAQ

1. Why has Blue Air stopped regular flights?

Following the decree issued by the President of Romania, which installs the state of emergency, Blue Air suspended all regular flights between March 21 and June 15, 2020.

2 My flight was canceled, what solutions do I have?

For all the canceled flights, affected passengers are informed by sms and email about the possibilities they have, respectively:

• Credit the entire amount paid for the canceled flight, as a voucher. For flights canceled due to the spread of COVID-19, BlueAir came to meet customers by automatically issuing a voucher representing the amount of the canceled ticket. This voucher can be used to purchase other tickets or services from the Blue Air website and is valid for 12 months after its issue.

 Change the travel date without additional costs, subject to availability

 Option to request reimbursement of the amount paid for the canceled flight. Given the situation generated by COVID-19, please note that this option is affected by processing delays.

Passengers can express their options regarding the variant most suited to their needs, by contacting the Call Center department. Please note, the voucher was issued automatically and sent to the email address used when booking. Please only contact us in case you did not receive the voucher.

3. Which flights are cancelled?

Following the decree issued by the President of Romania, which installs the state of emergency, Blue Air suspended all regular flights between March 21 and June 15, 2020.

You can chek the status of your flight here: https://www.blueairweb.com/en/gb/status-zbor/

•  I was not informed about any flight cancellation. What should I do?

Blue Air sends written notifications to customers regarding the cancellation / modification of flights. Notifications are sent using the contact data recorded in the system (email and phone number) at the time of booking. Please make sure that the contact details you provide at the time of purchase of the tickets are accurate and complete.

If you are not the person who made the reservation, please contact the person who made the reservation for you, to receive all the necessary details.

If the reservation was made through a travel agency, please contact them directly for further information.

4. What compensation can I receive given that my flight has been canceled?

Blue Air complies with national and international laws and regulations; Blue Air will not be required to pay compensation if the cancellation is caused by extraordinary circumstances, which could not have been avoided, even if all reasonable measures were taken.

Compensation due to EC261 Change of travel dates or refund
Flight canceled at least 14 days before departure NO YES
Flight canceled due to extraordinary circumstances NO YES
Flight canceled by decisions of national authorities NO YES (changing the travel dates takes into account national travel restrictions)
Voluntary cancellation by passengers NO YES

5. I don't want to travel even if my flight is not canceled. What solutions do I have?

Passengers can make changes to their travel dates up to 4 hours before departure, respecting the terms and conditions of the purchased package.

For passengers who have a ticket with a departure / arrival until June 30th, 2020 and for different reasons do not want to travel, Blue Air offers one of the two options:

 Changing the travel date without additional costs, within the available places; This change can be done online by accessing the following link: https://www.blueairweb.com/el/gr/booking-engine/booking-status or by contacting our Call Center.

 Credit the entire amount paid for the flight, as a voucher. This voucher can be used to purchase other tickets or services from the Blue Air website and is valid for 12 months after its issue.

The options are available by contacting our Call Center department, by phone or through a written request:  https://www.blueairweb.com/en/gb/contact/

6. I cannot contact the customer relations department, how can I contact a Blue Air representative?

Due to the current situation, we are experiencing a high volume of requests and the processing time will automatically be higher than normal, both by telephone and in writing.

We thank you in advance for your understanding and ensure that we are amking every effort possible to respond to all passenger requests. 

7. Which countries have introduced a travel ban? Do I need a health certificate?

You can check travel restrictions and the necessary documents at: https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm