Service Agent Lost & Found
• Must project an air of professionalism and responsibility at all times. Must be accurate, well organized, and dependable. Must be able to deal with the public in a friendly, courteous, and efficient manner both in person, via telephone, or email. Should be available for work on an overtime basis • Required: A high school graduate or any equivalent combination of training, education or experience which provides the necessary knowledge, ability and skills needed to perform the job functions.
• Two years solid customer service experience • Working knowledge of Microsoft Word and Outlook • Preferred: Customer Service experience preferably in a call center environment. • English level – Independent User
Job objective: Provides assistance for customers who have lost items. The Service Agent Lost & Found helps customers with all baggage irregularities and ensures that they receive quick, dependable and friendly service at all times. Answers phone, email, and in-person inquiries regarding lost items. Accepts found items from multiple sources and enters items in our computerized system. Performs administrative functions. • Monitoring and ensuring the timely delivery of baggage • Answers incoming telephone calls from customers regarding their lost items. • Accurately matches found items against claims. • Answers incoming emails regarding lost items. • Makes outgoing calls to customers. • Arranges shipping or in-person return of items to customer. • Performs administrative functions required to ensure proper accounting and record keeping for the compensations paid out to customers. • Coordinate with Ground Handlers appointed in all stations and with Blue Air’s airport representatives • Performs other duties as assigned.